Deactivate or remove a member

Pause someone's access with the Active switch, or remove them and take ownership of their documents.

2 min readUpdated September 2026

Deactivate (and Reactivate)#

Deactivating prevents a member from signing in but keeps their account in the member list, so you can restore their access later.

On Settings → "Users", switch off the toggle in the Active column.
In "User status", confirm by selecting "Yes". You will see "User deactivated." (or "User activated.").

A deactivated member who tries to sign in sees "You don't have access, please contact the admin."

Select the bin icon on the member's row.
Read the confirmation: "Their documents and templates will be reassigned to you, and their account will be deactivated."
Select "Remove". You will see "Member removed. Their documents were reassigned to you."

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