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Browse the manual

The Manual

  • Getting Started
    • Create an Account
      • Sign up and create your organization
      • Join an organization your company already has
    • Signing In
      • Sign in and sign out
      • Reset a forgotten password
    • Verify Your Email
    • Accept an Invitation
    • The Welcome Checklist
    • Find Your Way Around
      • The sidebar
      • The header, banners and guided tours
      • The dashboard
  • Sending Documents
    • Upload a Document
    • Request Signatures
      • Fill in the request form
      • Advanced options
    • Recipients and Signing Order
    • Place Fields
      • Field types
      • Field settings
      • Copy a field to other pages
    • Page Tools
    • Send and Share
      • Send the document by email
      • Copy or share a signing link
    • Follow Up and Expiry
      • Resend a request
      • Expiry and extending the deadline
  • Signing a Document
    • Open a Signing Link
    • Fill In and Sign
      • Agree to sign electronically
      • Create your signature
      • Complete the fields and finish
    • Decline a Document
    • After Signing
  • Sign Yourself
    • Sign a Document Yourself
    • After You Sign
  • Templates
    • Create a Template
      • Start a new template
      • Add roles to a template
      • Place fields in a template
    • Use a Template
    • Manage Templates
      • The template list and its actions
      • Edit a template's settings
    • Save a Document as a Template
  • Managing Documents
    • Document Statuses
      • The document lists
      • See who has viewed and signed
    • Find a Document
    • Document Actions
      • Actions available on each list
      • Resend a signing request
      • Rename, revoke or delete a document
      • Fix and resend a declined document
      • Extend an expired document
    • Download & Certificate
  • Drive & Contacts
    • SigningUs™ Drive
      • Browse your drive
      • Create folders and organise documents
      • Choose a folder when you create a document
    • Contactbook
      • Add, edit and delete contacts
      • Import contacts from a spreadsheet
  • Team & Roles
    • Roles
    • Managing Members
      • The Users page
      • Add a user directly
      • Edit a user and reset their password
      • Deactivate or remove a member
    • Invitations
      • Invite members by email
      • Approve or deny join requests
      • Resend or revoke an invitation
  • Account Settings
    • Your Profile
    • Change Your Password
    • My Signature
    • Preferences
      • General preferences
      • Customize request and completion emails
    • Multiple Organizations
  • Plans & Billing
    • Your Plan & Usage
      • The Billing page
      • Usage and limits
      • Free up storage
    • Change Your Plan
      • Choose or change a plan
      • Switch to a smaller plan
    • Cancel or Resume
    • Payments & Invoices
    • When Sending Is Paused

The Manual

  • Getting Started
    • Create an Account
      • Sign up and create your organization
      • Join an organization your company already has
    • Signing In
      • Sign in and sign out
      • Reset a forgotten password
    • Verify Your Email
    • Accept an Invitation
    • The Welcome Checklist
    • Find Your Way Around
      • The sidebar
      • The header, banners and guided tours
      • The dashboard
  • Sending Documents
    • Upload a Document
    • Request Signatures
      • Fill in the request form
      • Advanced options
    • Recipients and Signing Order
    • Place Fields
      • Field types
      • Field settings
      • Copy a field to other pages
    • Page Tools
    • Send and Share
      • Send the document by email
      • Copy or share a signing link
    • Follow Up and Expiry
      • Resend a request
      • Expiry and extending the deadline
  • Signing a Document
    • Open a Signing Link
    • Fill In and Sign
      • Agree to sign electronically
      • Create your signature
      • Complete the fields and finish
    • Decline a Document
    • After Signing
  • Sign Yourself
    • Sign a Document Yourself
    • After You Sign
  • Templates
    • Create a Template
      • Start a new template
      • Add roles to a template
      • Place fields in a template
    • Use a Template
    • Manage Templates
      • The template list and its actions
      • Edit a template's settings
    • Save a Document as a Template
  • Managing Documents
    • Document Statuses
      • The document lists
      • See who has viewed and signed
    • Find a Document
    • Document Actions
      • Actions available on each list
      • Resend a signing request
      • Rename, revoke or delete a document
      • Fix and resend a declined document
      • Extend an expired document
    • Download & Certificate
  • Drive & Contacts
    • SigningUs™ Drive
      • Browse your drive
      • Create folders and organise documents
      • Choose a folder when you create a document
    • Contactbook
      • Add, edit and delete contacts
      • Import contacts from a spreadsheet
  • Team & Roles
    • Roles
    • Managing Members
      • The Users page
      • Add a user directly
      • Edit a user and reset their password
      • Deactivate or remove a member
    • Invitations
      • Invite members by email
      • Approve or deny join requests
      • Resend or revoke an invitation
  • Account Settings
    • Your Profile
    • Change Your Password
    • My Signature
    • Preferences
      • General preferences
      • Customize request and completion emails
    • Multiple Organizations
  • Plans & Billing
    • Your Plan & Usage
      • The Billing page
      • Usage and limits
      • Free up storage
    • Change Your Plan
      • Choose or change a plan
      • Switch to a smaller plan
    • Cancel or Resume
    • Payments & Invoices
    • When Sending Is Paused
  1. Help Center
  2. Plans & Billing

Plans & Billing

See your plan and usage, change or cancel your subscription, manage payments and invoices, and understand what happens when sending is paused.

5 topics · 8 articles

Topics

  • Your Plan & UsageWho can access Billing and what the current plan card tells you.3 articles
  • Change Your PlanCompare plans, choose monthly or annual billing, and complete your purchase securely.2 articles
  • Cancel or ResumeWhat cancelling does, why your account is locked after the plan ends, and how to resume or reactivate your subscription.Article
  • Payments & InvoicesOpen the secure billing portal to update your card, view past payments, and download invoices and receipts.Article
  • When Sending Is PausedWhy do you see "New documents are paused", what still works, and how to restore sending.Article
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