When Sending Is Paused
Why do you see "New documents are paused", what still works, and how to restore sending.
3 min readUpdated
When your organization's plan has ended or a renewal payment has failed, SigningUs pauses new work. A red banner across the app reads "Your subscription is inactive." or "Your last payment failed.", followed by "New sends, invites and uploads are paused — in-flight signing still works."
What Is Paused and What Still Works#
| Paused | Still works |
|---|---|
| Sign yourself, Request signatures, and Create template,which show "New documents are paused" | Viewing and downloading every existing document |
| Uploading files | Signers completing documents that were already sent |
| Inviting or adding members | Signing in and browsing your Drive, Documents, and Contactbook |
If Your Subscription Is Inactive#
Select "Reactivate" on the banner or "Reactivate plan" on a paused page. You are taken to Billing, where you can reactivate the plan that ended or choose another plan.
If Your Last Payment Failed#
Select "Fix payment method", then "Update payment method" on the Billing page to change your card in the secure billing portal. Access returns once the payment goes through.
Still stuck? Email support@signingus.com and tell us which page you were on and what you expected to happen.