Question 1

Can I sign a document myself, or only send it to others?

Accepted Answer

Both. You can sign a document yourself or send it to others for their signature.

Question 2

Which file types can I upload?

Accepted Answer

PDF, PNG, JPG, and JPEG. You can also add supporting files alongside your document.

Question 3

What fields can I add to a document?

Accepted Answer

Signature, initials, name, date, and file upload fields, plus requests for an ID or other documents. The number of fields per document depends on your plan: 12 on Free, 25 on Startup, and unlimited on Business and Enterprise.

Question 4

Can I choose who signs first?

Accepted Answer

Yes. When you send a document, you choose whether to send it in order. With ordering on, signers go one after another. With it off, everyone can sign at the same time.

Question 5

Can I assign specific fields to specific signers?

Accepted Answer

Yes. Assign each field to a recipient so every person only completes the fields meant for them.

Question 6

How can signers create their signature?

Accepted Answer

They can draw it, type it, or upload an image of it, on any device.

Question 7

Can I reuse a document setup instead of starting over?

Accepted Answer

Yes. Set up a document once as a reusable template, then send it again in seconds without rebuilding the fields.

Question 8

Are electronic signatures legally valid?

Accepted Answer

In most countries, yes. Electronic signatures are recognized under laws such as ESIGN and UETA in the US and eIDAS in the EU. A few document types, such as wills or some property and notarized documents, may need extra formalities, so check your local requirements or ask your legal advisor.

Question 9

How can I confirm a signer is who they say they are?

Accepted Answer

SigningUs supports email OTP verification, where the signer confirms a one-time code sent to their email. It’s available on every plan, and signers still don’t need an account.

Question 10

What if a signer misses the link or hasn’t responded?

Accepted Answer

Resend the signing link in one tap from your dashboard. You can also send it again through a different channel, such as WhatsApp.

Question 11

How do I track where each document stands?

Accepted Answer

Your dashboard files every document by status: Need your sign: waiting for you; In progress: signing has started; Pending: sent and waiting on signers; Completed: everyone has signed; Declined: a signer declined; Expired: the deadline passed before signing finished

Question 12

Which channels can I use to send a signing link?

Accepted Answer

Email, WhatsApp, Messenger, or any link you copy into another app. Use whichever channel your signers already check.

Question 13

Do I need to install anything to send or sign documents?

Accepted Answer

No. SigningUs runs in the browser, so there are no downloads and no printing. Signers just open the link.

Question 14

What is SigningUs™ Drive, and how much storage do I get?

Accepted Answer

It’s the storage for your documents. You get 100 MB on Free, 3 GB on Startup, 15 GB on Business, and custom storage on Enterprise.

Question 15

Can I organize documents into folders?

Accepted Answer

Yes. Folders are included with the Business plan. On every plan, documents are automatically filed by status.

Question 16

Can I delete a document?

Accepted Answer

Yes. Delete any document from your dashboard at any time. You decide how long a file stays with us.

Question 17

How does SigningUs protect my documents?

Accepted Answer

Three things hold today: Everything between your browser and SigningUs travels over HTTPS.; Uploading, preparing, and tracking documents requires a login.; Each document keeps its own status record, so you can see whether it was sent, viewed, or signed.

Question 18

Do you provide an audit trail or signing certificate?

Accepted Answer

A full audit trail and signing certificate are coming soon. Today, every document keeps a status record showing whether it was sent, viewed, or signed.

Questions, answered

Signing a Document

Your Signers

Storing Documents

Ready to Close Deals With the Best Signing Flow?

Questions, answered

Signing a Document

Your Signers

Devices & Sharing

Storing Documents

Ready to Close Deals With the Best Signing Flow?