Expiry and extending the deadline
When a document expires and how to give signers more time.
2 min readUpdated
A document expires after the number of days set in "Time to complete (Days)", which is 30 days by default. Once a document expires, it moves to Documents → Expired, and signers see "Expired document" instead of the signing page.
Extend the Expiry Date#
- Go to Documents → Expired.
- Open the ⋮ menu for the document and select "Extend expiry date".
- Choose a new "Expiry date" and select "Update".
The new date must be later than the current expiry date. If you open an expired document that you sent, the expired message also includes an "Extend" button.
Still stuck? Email support@signingus.com and tell us which page you were on and what you expected to happen.